Conducting CRITICAL Conversations
It is inevitable that your organization’s leaders will need to have critical conversations with their boss, their peers and their direct reports. Critical conversations are serious, significant, analytical interactions that are challenging and often avoided. Avoiding critical conversations can put your organization at risk. Do your leaders have the skills they need to proactively and deftly handle difficult conversations?
This program is designed to provide leaders at all levels with the tools, techniques and confidence to turn difficult conversations into productive interactions that get results.
Leaders will learn how to:
- Prepare for difficult conversations
- Apply the 8 step CRITICAL Conversation formula
- Inquire into and acknowledge the other’s perspective
- Deal with negative reactions and resistance